Privacy Policy & Terms

Privacy Policy

At Roxi Clean, we take your privacy seriously. This policy describes how we collect, use, and handle your information when you use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email, phone number)
• Property address for cleaning services
• Payment information (processed securely via third-party providers)
• Service preferences and communication history

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our cleaning services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Communicate about promotions, upcoming services, and news
• Respond to your comments, questions, and requests

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With service providers who assist in our operations
• To comply with legal obligations
• To protect our rights and safety

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Terms of Service

1. Service Agreement

By booking a service with Roxi Clean, you agree to provide access to the property at the scheduled time. You confirm that you have authority to grant access to the premises.

2. Cancellation Policy

Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee of up to 50% of the service cost. We understand emergencies happen—please contact us as soon as possible.

3. Payment Terms

Payment is due upon completion of the service unless otherwise agreed in writing. We accept all major credit cards, debit cards, and digital payments. Prices are subject to change with notice.

4. Satisfaction Guarantee

Your satisfaction is our priority. If you are not completely satisfied with our service, please contact us within 24 hours. We will return to re-clean any areas that did not meet our standards at no additional cost.

5. Liability & Insurance

Roxi Clean is fully insured and bonded. While we take utmost care, we ask that you secure or inform us about extremely fragile, valuable, or irreplaceable items. Our liability is limited to the cost of the service provided.

6. Access & Safety

Please ensure pets are secured during cleaning for their safety and our team's. Let us know about any areas requiring special attention or precautions, including alarm systems.

7. Changes to Terms

We may update these terms from time to time. Continued use of our services constitutes acceptance of any changes.

Contact Us

If you have questions about this Privacy Policy or our Terms of Service, please contact us at: